At Mystica Gift, customer satisfaction is important to us. We strive to deliver high-quality personalised products that bring joy to every occasion. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
We offer a 7-day return policy from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging and accessories.
Reporting An Issue
If you receive a damaged, defective, incorrect, or incomplete order, please notify us within 24 hours of delivery. To help us review your request quickly, we may ask you to provide photographs or videos of the product and packaging.
Requests reported after 24 hours of delivery may not be eligible for return, replacement, or refund.
Non-Returnable Items
As most of our products are personalised and made specifically for each customer, customised items cannot be returned or refunded unless they arrive damaged, defective, or different from what was ordered.
Products that have been used, altered, or damaged after delivery are also not eligible for return.
Return Process
To initiate a return, please contact our customer support team with your order details and the reason for the return. Once your request is reviewed and approved, we will provide further instructions regarding the return process.
Refund Process
After receiving and inspecting the returned item, we will notify you about the status of your refund. Approved refunds will be processed through the original payment method used during the purchase.
Please note that it may take several business days for the refunded amount to appear in your account, depending on your bank or payment provider.
Replacement Policy
If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, depending on the nature of the issue and product availability.
Cancellation Policy
Orders can only be cancelled before they are processed or dispatched. Once a personalised product has entered the production stage, cancellation requests may not be accepted.
Contact Us
If you have any questions regarding returns, replacements, or refunds, please feel free to contact our customer support team. We are always happy to assist you and ensure a smooth shopping experience.
Thank you for choosing Mystica Gift. We appreciate your trust and support.