At Mystica Gift, we are committed to delivering your orders safely and on time. Every product is carefully prepared and packed to ensure it reaches you in excellent condition. Please read our shipping policy to understand how we process and deliver orders.
Order Processing
All orders are processed after successful payment confirmation. Since many of our products are personalised and made specifically for each customer, order preparation may take additional time depending on the product and customization requirements.
Shipping Time
We aim to dispatch orders as quickly as possible. Delivery times may vary depending on your location, product availability, and courier services. Estimated delivery timelines provided at checkout are for reference and may occasionally be affected by factors beyond our control.
Delivery Across India
We offer shipping services across India through trusted courier partners. Our goal is to ensure that every order reaches you safely and in a timely manner.
Order Tracking
Once your order has been shipped, you will receive tracking details through email, SMS, or other available communication channels. This will allow you to monitor the status of your shipment until it is delivered.
Delays In Delivery
While we strive to meet estimated delivery timelines, unexpected circumstances such as weather conditions, public holidays, transportation issues, or courier delays may affect delivery schedules. We appreciate your understanding in such situations.
Damaged Or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery. To help us review your request, you may be asked to provide photographs or videos of the product and packaging.
Return And Replacement
We offer a 7-day return policy from the date of delivery. Eligible items may be returned in their original condition and packaging. However, personalised products are generally non-returnable unless they are damaged, defective, or different from what was ordered.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase. Any promotional offers for free shipping will be clearly mentioned on the website.
Address Accuracy
Customers are requested to provide complete and accurate shipping information while placing an order. Mystica Gift will not be responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Contact Us
If you have any questions regarding shipping, delivery, returns, or replacements, please feel free to contact our customer support team. We are always happy to assist you and ensure a smooth shopping experience.
Thank you for choosing Mystica Gift. We truly appreciate your trust and support.